Search ScaleShack.com: Advanced Search
- Scales -



Foot Scales
Foot Scales
Foot Scales - The New Body Fat Scale - Family Use
Scaleshack.com > Scales > My Weigh Large Scales > Foot Scales

Welcome to the ScaleShack.com FAQ Section
Call Toll Free: 1-877-425-5083
(CALL BETWEEN 10AM PST - 7PM PST)

Frequently Asked Questions:

Shopping Cart / Check Out / Payment Questions:
Order Status Questions:
Shipping Questions
General Questions:
Shopping Cart / Check Out / Payment Questions:

Q: How do I use the shopping cart?     

     Our custom built shopping cart was designed with ease of use in mind. Simply click the ‘add to cart’ button located under each item you are interested in buying to add it to the shopping cart. The shopping cart will open in a separate window when you click an ‘add to cart’ button, or when you click on the ‘view cart’ button located at the bottom of every page.
(Back to top of FAQ)


Q: How do I Checkout / Pay?
     

     Once you are satisfied that you have added all desired items to your shopping cart, click on the ‘checkout’ button on the shopping cart. This will take you to the first of four steps of the checkout process:
Step 1: Verify Your Order
     On this page your order is presented in full, along with the shipping costs for each item. This is the best time to review the contents of your order. If you need to make any changes, click on ‘Return to Shopping Cart’ button. And if you have any additional comments or requests (such as: My color preferences for the scale are Red, Blue, or Green) you can enter them into the “Extra Comments” text box.
      Once you are ready to proceed click on the ‘click here to continue’ button. This will take you to the next step of the checkout process:
Step 2: Enter Your Info
     On this page you are required to login to your ScaleShack.com customer account to continue. If you already have an account setup you can login with your email address and password to continue.
     If you haven’t already setup an account with us, you can do so quickly. Click on the ‘Click Here to Setup a New Account’ text to open the sign-up page. Enter your name, email address, shipping address as well as your desired account password and click ‘submit’. As easy as that, you’re account is setup and you’re ready to continue in the checkout process. (You will receive an email confirming that your new account is created, and which will contain your ScaleShack.com password). Login to your new account to continue to the next stop of the checkout process:
Step 3: Select Your Payment System
     This is where you get to choose how you want to pay. Currently, your payment options are credit card, e-check, and money order. To pay by credit card or e-check, click on the Credit Card / E-check button. To Pay by money order, click on the Money Order button. This will take you to the next step of the checkout process:
Step 4: Review & Submit Your Order
     This is the final step of the checkout process. You will see your entire order listed, along with shipping costs, any extra comments you added, as well as the name and shipping address that is listed in your ScaleShack.com customer account. Take this last chance to make sure everything is good and as it should be in both your order and address. When you are ready to checkout, click on the button at the bottom of the page.
     If you chose Credit Card / E-Check in Step 3 you will now have the choice between paying by credit card or e-check. Click the appropriate button for your choice. You will be taken to the secure servers of our online payment provider. Follow the instructions on that page and fill out the required info (i.e., name, credit card info, etc). If your payment is approved, you will be taken to a ScaleShack.com Transactioin approved page. This page will confirm that your payment was approved and you will receive an invoice email detailing the contents of the order as well as the transaction details.
     If you choose Money Order in Step 3 you only need to click on the Money Order button on the bottom of the page to continue. You will be taken to a page outlining the process for sending money orders. From there you will be taken to a final printable page that contains the details of the order, your shipping address, the total cost, as well as instructions on what type of money order to send and where to send it. You will also receive an email with all the same info.
(Back to top of FAQ)

Q: What is a customer Account?
     

     A Customer account is an account that you setup with us containing your personal info (such as name, shipping address, etc). Having your info in a customer account makes it easier for you, our customer, in numerous ways. Once setup, you won’t have to re-enter all your personal info (name, shipping address, etc) when you want to make additional purchases down the road. Also, having accounts allows our customers to come back after they place their order and check the status of the order online and instantly!
(Back to top of FAQ)


Q: How do I create a customer account?
     

     If you do not already have a customer account with us, you will be required to create one during Step 2 of the checkout process.
(Back to top of FAQ)


Q: Do I need cookies enabled to use the shopping cart?     

     Yes, to use our shopping cart (and therefore buy from us) you need to make sure your browser (i.e., Internet Explorere, Netscape, etc) has cookies enabled.
(Back to top of FAQ)


Q: What forms of payment do you accept?

     We accept online payments by googlecheck, who can complete your order via Credit Card or E-check. We also accept Canadian or International Money Orders. You can also send Cash by mail instead of money order.
(Back to top of FAQ)

Q: How do I pay by Money Order?

     To pay by money order, simply select Money Order when prompted to select your payment type (this happans during Step 3 of the checkout process). You will be taken to a page detailing your order, and finally to a printable order form which you can print and send in with your money order.
     As we (ScaleShack.com) are located in Canada, we can only accept Canadian Money Orders (available from any Canadian Bank), and/or International Money Orders. THIS MEANS WE CANNOT ACCEPT REGULAR AMERICAN MONEY ORDERS. When arranging your money order from outside of Canada, please make sure it is an "International Money Order". Otherwise we will not be able to honor your payment.
(Back to top of FAQ)

Q: How do I pay with credit card / e-check?


     During Step 3 of the checkout process you will be asked to choose between paying by credit card / e-check or money order. Click on the Credit Card / E-Check button. On the next page (Step 4) you can then choose to pay by either credit card or e-check.
You will be taken to credit processors secure transaction servers where you will fill out required info (credit card info, etc).
(Back to top of FAQ)

Q: Will I get an email notification of my transaction?


     Yes, upon approval of a credit card or e-check payment through volpay.com, you will receive an email detailing the contents of your order as well as your shipping address, etc. If you chose to pay by money order, you will receive an email with a printable form you must send to us with your payment. When your money order has been processed into our bank account, you will receive another email notifying you that payment was received. You will also receive an email notification when the shipping status of your order is updated.
(Back to top of FAQ)

Q: How much does shipping cost?

     The shipping cost is calculated on an item by item basis, as the weight and/or dimensions of each item will affect the total shipping cost for an order. Your shipping amount will be added automatically during Step 1 of the checkout process. Please note, the shipping costs added on the transaction form apply to North American customers only. International orders may be charged additional shipping charges.
     If you order via money order, you will be emailed a final price for your order which will include shipping.
(Back to top of FAQ)


Order Status Questions:


Q: How can I check on the status of my order?

     
You can get the current status of your order online and instantly. To do so, you must login to your ScaleShack.com customer account. Go to the order status page (located in the help section) or go to:
Customer Login
     
Enter your email address and password to login to your account. Once logged in, you will see any and all orders you have placed since creating your customer account. Click on any specific order to get the break-down on that order and its status. You’ll see a complete listing of the items ordered, your personal info and shipping address, the payment option used, the payment status, the order status and the shipping status of the order.
     
Once the order is created, the order status is set to active. When all items in the order have been shipped, the order status is set to complete. Sometimes we find it necessary to ship your order out in numerous packages (depending on item size, quantity, stock availability, etc). The order status page will display the number of packages sent for that order, and if any packages have been sent, it will display their contents, date shipped, shipping type, and a tracking number, if available.
(Back to top of FAQ)


Q: How do I login to my account?

     
To login to your ScaleShack.com customer account, go to the order status page (located in the help section) or go to:
Customer Login
(Back to top of FAQ)


Q: What if I forgot my password?

     
If you’ve forgotten your password, click on the text ‘Forgot Your Password? Click Here’ on the login page. You will be taken to a new page and asked to enter your email address. If you have an account setup with us under that email address, your password will be emailed to that address. If you enter an email address that is not found in our database, you must have used a different email address when setting up your ScaleShack.com customer account. Remember that when you signed up for a ScaleShack.com customer account you received an email confirming your account and containing your password.
(Back to top of FAQ)


Q: Why are there numerous packages sent for 1 order?

     
Sometimes we find it necessary to ship your order out in numerous packages (depending on item size, quantity, stock availability, etc). For instance large, long glass pipes may be shipped in a separate box from other items in that order. Due to the large selection of items available at ScaleShack.com we cannot guarantee that all items will be in stock at all times. If a part of your order is in stock we may ship that part out to you first, and then the rest of the order as it becomes available in stock.
(Back to top of FAQ)


Q: On the order status page, what does it mean by order status is complete / active?

     
Once an order is created, the order status is set to active. When all items in the order have been shipped, the order status is set to complete.
(Back to top of FAQ)


Shipping questions:

Q: When will I get my order?

     Most orders are received two to five weeks after being placed. We do not hold alot of inventory, our large local Suppliers do, so each Friday when we get paid we go to a different supplier. Your order will be picked up on one of these Fridays and packeda nd sent out the week after. If you order today we may not visit that supplier again for three weeks so your order can take longer than that. Due to seasonal rushes, postal delays, and an item's being out of stock, it may take longer. You should email us if it looks like your order is not shipped within 3 weeks of being placed. There are also other possible factors involved in the delivery of your item, including your shipping address, holdups/slowdowns at customs, national holidays (when the mail don't move), weekends, and the schedule/whim of your local postal delivery service. We also like to make sure the order is not fraud related so we do not rush ordrs.

For more details regarding our shipping policies, see our Shipping Terms page for more details.
(Back to top of FAQ)

Q: How will my order be shipped?

     We currently use Canadian Post Air Postal Service or Express Postal Service (on large orders/digital scales) to ship to the US while larger World Wide orders will ship via UPS.com. In the USA your delivery will arrive via your United States Postal Service, Monday to Friday (some areas may also recieve regular postal deliveries on Saturday). This is a drop off service that maybe delivered anytime during the day. In other words, if you are not home they may leave it on your doorstep or local post office. If you want trackable service or want to sign for your package when it arrives you will have to email us for pricing. Orders with shipping costs of over $11 will be trackable, unless it is considered Oversized. Glass is not insurable, but is double packed to prevent breakage. If you live outside of Canada, your order will go through customs. Shipping is private and discrete with a label of contents listed on the outside of the package. You can read more on our Shipping Terms Page.
(Back to top of FAQ)

Q: Can I upgrade to better/faster shipping?

     Not right now because we like to ensure your order is on the up and up and we do not hold stock of all our items, so it can take a few weeks before we actually have your order.
(Back to top of FAQ)

Q: What about customs?

     If you live outside of Canada, your order will most likely pass through your country's customs agency. They may slow down the delivery of your scale but you will still get it.
(Back to top of FAQ)

Q: I live outside North America, how will that affect shipping?

     As noted in the above Shipping Costs section, all shipping prices added through the transaction shopping cart system are for orders within North America. Customers who live outside of North America will be charged an extra amount to cover the increased cost of shipping the order. That extra amount will be determined according to the order size amd weight, as well as the customers shipping address.

International customers who pay using the shopping cart, maybe/will be contacted by email with an additional shipping amount that will need to be paid before shipping is possible.
(Back to top of FAQ)

Q: Can you RUSH my order?

     No. To prevent credit card fraud we do not rush orders. We receive shipments from our numerous suppliers as the orders come so it may take some time before we actually get your order ready to pack because we are a two man operation who operate out of our home orders take time to get out.
(Back to top of FAQ)

Q: Will my scale break during shipment?

     No. All scales are double wrapped in cardboard. Our packing guy is experienced in packing delicate and fragile items. Your item will get to you undamaged unless the box is destroyed in delivery but that does not happen often.
(Back to top of FAQ)

Q: What will the shipper's address on the package state?

     All packages are shipped with Scaleshack and our Vancouver address listed as the shipping.
(Back to top of FAQ)

General Questions

Q: Do you have a store location near me?

     No. We only sell online from our rented home.
(Back to top of FAQ)

Q: Do you sell wholesale as well?

     Yes. We sell the products listed on our site in wholesale. Please email us for access to our wholesale section and buying.
(Back to top of FAQ)

Q: Who are you and Where are you located?

     We are a two man operation that live near our local suppliers who hold all the inventory. We buy products weekly and pack them in our rented home and send orders out the next week. We are not rich and do not carry inventory of orders made today. Our small company, is not huge and our packing facilities are in our home which is located in the city of Vancouver, which is in the province of British Columbia, on the west coast of Canada. If you want our address email us at: Scaleguy @ ScaleShack.com
You can also give us a call Toll Free:1-877-425-5083 only between the hours of 10:00AM PST - 7:00PM PST please.
(Back to top of FAQ)

Q: What if an item in my order is out of stock?

     Due to the massively large selection of items available at ScaleShack.com, we cannot guarantee that all items will be in stock at all times. However, new shipments arrive every few weeks, so items which are not in stock are typically available within 3 to 4 weeks. If it looks like there will be a wait longer than 4 weeks, we may notify you of your order's status or you can email us for an update.

When customers order multiple items in a single order, we will, when possible, send out an order in multiple packages; sending the in stock items right away and the rest of the items as they come in stock. THERE WILL BE NO EXTRA SHIPPING CHARGE TO THE CUSTOMER FOR THIS (SPLIT-ORDER) SERVICE AS EACH ITEM ORDERED HAS IT'S OWN SHIPPING CHARGE.
(Back to top of FAQ)

Q: What are the upgrade options below some of your items? How can I upgrade my item?

     Some items have possible upgrades and/or add-ons, depending on the item itself. These will appear as optional buttons (below the regular item info and price). Only the upgrades/add-ons possible for a specific item will show beneath that item. For instance, for some scales you can order an extra set of batteries, or an AC adapter, expansion tray, for that specific scale.

For more information on each upgrade/add on, click on the text name of the upgrade/add on. A popup window will appear with info related to the upgrade/add on you selected.

To add the upgrade/add on to your order: be sure to order (click the 'add to cart' button for) both the item you are interested in, AS WELL AS the desired upgrade(s) shown below it. Each upgrade/add on will appear on the shopping caert as applying specificly to that item shown above the upgrade button!
(Back to top of FAQ)

Q: What is your privacy policy?

     We here are ScaleShack.com respect your privacy. We only collect your name, email address, phone number and address that you enter in your ScaleShack.com customer account. No one at ScaleShack.com every sees or knows your credit card information. WE DO NOT SELL, DISTRIBUTE OR OTHERWISE RELEASE YOUR INFORMATION TO ANYONE. We also do not have an email mailing list, so at this time your email will never be on a mailing list, given to an third party and you will never receive spam from us. We would never sell or use your information in anyway.
(Back to top of FAQ)

 




Shipping Scales
Shipping Scales
Shipping Scales - For the Office or at Home Shipping
Scaleshack.com > Scales > Shipping Scales